All cancellations, returns, and refunds are processed in compliance with Italian and European consumer contract regulations. Any cancellation, return, or refund is governed by Legislative Decree No. 21 of February 21, 2014, implementing Directive 2011/83/EU on consumer rights.
Dear Customer,
We hereby remind you that by purchasing any unconventional.com branded product by Nort Group Italia Srl from the website www.unconventionalmarket.com (“ Products ”) you will have accepted the privacy policy of Nort Group Italia Srl, therefore, if for any reason you have doubts about the ways in which we collect and manage personal data, we ask you to consult the Privacy Policy of Nort Group Italia Srl where you can find complete information on how Nort Group Italia Srl collects and uses the personal information of users of the Nort Group Italia Srl website www.unconventionalmarket.com .
Nort Group Italia Srl reserves the right to periodically revise these Terms of Sale. Any changes to the Terms of Sale will apply to orders placed after the last revision date indicated in these Terms of Sale or elsewhere on the website www.unconventionalmarket.com . We therefore recommend that you periodically check this page for any changes, as they are and will remain binding on your purchases.
BEFORE PLACING AN ORDER FOR ONE OR MORE PRODUCTS, YOU MUST CAREFULLY READ AND ACCEPT THESE TERMS OF SALE AND THE PRIVACY POLICY. IF YOU DO NOT ACCEPT THE TERMS OF SALE AND/OR THE PRIVACY POLICY, YOU MUST NOT PURCHASE THE PRODUCTS FOR SALE ON OUR WEBSITE.
1 - YOUR ACCOUNTIf you create an account (personal user ID or username) on the Nort Group Italia Srl website – www.unconventionalmarket.com – you are fully responsible for maintaining the security of your login credentials (username and password) and are responsible for any activity that occurs and/or is conducted under your account, unless such activity or purchases are made by an unauthorized third party who has gained access to your account fraudulently or through no fault of your own. It is your responsibility to use security software (antivirus or other protection programs) on any material downloaded from this site and to verify its compatibility with your device.
If you provide us with information relating to third parties, you implicitly guarantee that you have received the third party's consent to the disclosure of sensitive data, and that the third party has been adequately informed and has therefore understood and accepted our Privacy Policy and Cookie Policy. You will be solely responsible for any violation of this clause and for any resulting losses and/or damages.
These Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on www.unconventionalmarket.com between the Users of www.unconventionalmarket.com and Nort Group Italia Srl, with registered office in Rome, at Via della Scrofa 117 – Tax Code and VAT number 16323401006.
Nort Group Italia Srl (the Seller) sells products on www.unconventionalmarket.com and its e-commerce services are available exclusively to end users, i.e., "Private Consumers," meaning any person acting for personal, non-professional purposes. If you are not a private consumer, please do not purchase any products on the Nort Group Italia Srl website and contact our offices.
Nort Group Italia Srl therefore reserves the right not to process orders received from users who are not "Private Consumers" and any other orders that do not comply with its commercial policy.
These Terms of Sale do not apply to services or products provided by third parties linked to our website by banners or other hyperlinks. Before placing orders and purchasing products and services from such third parties, we recommend that you review the third party's terms and conditions. Nort Group Italia Srl cannot be held responsible for the provision of third-party services/products or the execution of commercial transactions between users of www.unconventionalmarket.com and third parties linked to our site and/or present on our website for any reason.
3 - PLACING AND ACCEPTANCE OF ORDERSTo purchase products on our site you will have to:
- read and accept these Conditions of Sale;
provide all information requested in the order form, such as name and address, telephone number, email address and telephone number, shipping address if different from the billing address, payment details and all other information necessary to complete the service; - be legally capable of entering into binding contracts;
- be the owner or authorized holder of a valid credit and/or debit card.
You can buy online at www.unconventionalmarket.com 24 hours a day, seven days a week. To place an order, simply click the ADD TO CART button and follow the instructions through the checkout process to complete your order. You will be given the opportunity to review your order(s), read and accept these Terms of Sale and the Return and Refund Policy, verify the total value of your order(s), check the information you provided, and correct any typos before confirming your order(s).
Please note that Nort Group Italia Srl is currently unable to ship worldwide, so we apologize for any orders we may be forced to refuse due to the shipping address.
4 - ORDER MANAGEMENT, CONTRACTUAL INFORMATION AND THEIR EXECUTIONAfter you have sent/confirmed an order using the website www.unconventionalmarket.com , you will receive an email from Nort Group Italia Srl to the email address you provided when placing the order, confirming receipt of your order(s) (“Order Confirmation”), which will contain the details of the products ordered.
The sales contract will be effective only after receiving the shipping confirmation via email, which Nort Group Italia Srl will carry out after verifying the availability of the chosen product. This means that the sales contract for Products will only concern the products indicated in the shipping confirmation and therefore Nort Group Italia Srl will not be obliged to supply other unavailable products that may have been part of your order until the shipment of such products has been confirmed in a Shipping Confirmation.
Orders can be modified or cancelled before the delivery process has begun by contacting us by phone at 800 766 459, Monday to Friday, 9:00 am to 6:00 pm, or by email at info@unconventional.com. Once the delivery process has begun, orders can no longer be modified or cancelled. However, the customer has the right to refuse delivery, in which case the Products will be returned to Nort Group Italia Srl, or to accept delivery and return the Products to Nort Group Italia Srl in accordance with the Returns and Refunds policy.
Please note that Nort Group Italia Srl may decide not to accept any order at its sole discretion, for example, if there are pricing errors, or in the presence of unusual orders and/or orders that Nort Group Italia Srl believes to be placed in bad faith.
5 - PRICES, SHIPPING AND TRANSPORTThe price charged to you for a Product will be the price in effect at the time of your order and will be indicated in the Order Confirmation and Shipping Confirmation. In the event of a pricing error, whether on the Nort Group Italia Srl website, in an order confirmation, or otherwise, you agree that Nort Group Italia Srl has the right to correct the error and charge the correct price or cancel your order. If the actual price of the product you have selected is higher than the amount indicated in the order confirmation, Nort Group Italia Srl will promptly inform you of the error and give you the option to cancel your order.
Product prices include VAT and/or other applicable taxes, and shipping and handling charges. Nort Group Italia Srl may change product prices and shipping charges at any time, but such changes will not affect orders for which we have already sent a shipping confirmation (except in the case of a manifest pricing error as described above).
6 - PAYMENTSPayment for an order, including all applicable taxes, must be made using one of the procedures indicated in the order form, meaning to complete the order you must provide all requested information, and you, as the buyer, warrant that such information is accurate and truthful, and represent that you have the right to provide and use such payment information.
All information (such as card number or expiration date) and sensitive data required to complete the sale will be sent via an encrypted protocol to banks and other authorized financial operators providing remote electronic payment services, without third parties having any access to such data. Such data and information will be used by the Seller in full compliance with the GDPR, i.e., exclusively within the scope of the legal transaction established between the parties for the sale of the product and therefore within your consumer rights regarding returns and refunds, without prejudice to other legal rights/obligations. For more information on how we use your information, please see our Privacy Policy.
Nort Group Italia Srl accepts and processes the most popular credit and debit cards through the PayPal platform. If Nort Group Italia Srl does not receive appropriate authorization from your card or payment provider, Nort Group Italia Srl reserves the right to refuse your order.
7 - TAX INFORMATIONPlease note that purchases on the Nort Group Italia Srl website – www.unconventionalmarket.com – are for private individuals only. Therefore, our prices always include VAT or any other applicable tax. Nort Group Italia Srl issues an invoice for all orders, which will be sent as an attachment in the shipping confirmation email. Please note that once your order has been confirmed, it will no longer be possible to change the billing details entered, and therefore it will not be possible to issue a new invoice.
8 - PAYMENT SECURITYAny purchase made on www.unconventionalmarket.com is processed with maximum security thanks to the use of the PayPal payment platform ( https://www.paypal.com/it/webapps/mpp/paypal-safety-and-security ) which provides its services in compliance with the Payment Card Industry Data Security Standard (PCI DSS), which is an international standard of the financial system that defines a set of mandatory requirements for any company that manages, processes and/or stores credit/debit cards and/or other payment systems, regardless of the size or geographical location of the company ( Read more about PCI compliance on the PCI Security Standards Council's website. )
Furthermore, the payment platform is compliant with 3D Secure 2 (3DS2), the new industry standard for customer authentication to meet PSD2's Strong Customer Authentication (SCA) requirements, and the fact that we only use secure connections is demonstrated by the “https” URL prefix and the padlock symbol appearing in your browser's address bar.
Please note that to protect your credit card purchases, you will always be asked to enter your CVV code for each order. As an additional security measure, your credit card provider may require you to authorize the payment by entering a one-time password, SMS code, or other authentication method.
9 - PRODUCT AVAILABILITYNort Group Italia Srl makes every effort to ensure the availability of Products ordered from the Nort Group Italia Srl website – www.unconventionalmarket.com . However, products are necessarily made available for purchase on a first-come, first-served basis and are available while stocks last.
10 - PRODUCT INFORMATIONIt is your responsibility to ensure that the Products you purchase are compatible for your intended use, so please use the information on the website and/or customer service at 800 766 459 or c/o info@unconventional.com to check compatibility.
Nort Group Italia Srl makes every reasonable effort to ensure the best possible match between the product images on the website and each individual product shipped. However, there may always be slight differences between the product displayed and the one delivered to you, particularly regarding colors, as the color you see depends on the system and device you use. Regardless of this reasonable and inevitable difference, if the Products you receive do not match those ordered, or if the delivery is incomplete or the product is damaged during transport, please contact Nort Group Italia Srl customer service by email or phone.
The Nort Group Italia Srl website may contain typographical errors, inaccuracies, or omissions that may affect product descriptions, pricing, and availability. Nort Group Italia Srl reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without notice (including after sending you an order confirmation). In the event of a discrepancy between the content of the Nort Group Italia Srl website and any other website or other source of information, the compatibility of the Products displayed on the Nort Group Italia Srl website—at the time of purchase—will be deemed the sole reliable and valid basis for the purposes of the sales contract.
11 - PROMOTIONSFrom time to time, Nort Group Italia Srl may offer sweepstakes, contests, or other promotions that require you to submit material or information about yourself. Please note that such sweepstakes, contests, or promotions may be, and often are, governed by a separate set of rules that, in addition to describing such initiatives, may include restrictions and/or eligibility requirements, and may have specific terms and conditions governing the use of any material submitted to Nort Group Italia Srl and the use of personal information required to participate in such promotional initiatives. It is your responsibility to read such rules to determine whether you are appropriate and/or eligible to participate. Please remember that by participating in such sweepstakes, contests, or other promotions, you agree to abide by the rules and decisions of Nort Group Italia Srl and any sponsor of such initiatives identified therein, which will therefore be binding on your participation in all respects.
12 - PRODUCT PROPERTIESOwnership of the Products will be fully transferred to you upon completion of the order payment procedure but the Products will be under your responsibility only from the moment in which you or someone on your behalf takes physical possession of them.
13 - DELIVERIESProducts purchased on www.unconventionalmarket.com are normally delivered (standard delivery) within 2 working days from the order date in Italy and within 8 working days for all other destinations, provided that payment is received by 2:00 PM on the day the order was placed.
We are currently unable to ship orders to PO Boxes.
Deliveries may be subject to slight delays during holiday periods when some couriers do not deliver on 25/12, 26/12, 01/01 and/or on other national holidays and/or weekends, but in accordance with current legislation, products must still be delivered within 30 days of shipment confirmation.
If for any reason Nort Group Italia Srl is unable to deliver your order within the timeframe specified in the Shipping Confirmation, Nort Group Italia Srl will notify you as soon as possible and you may choose to cancel the order, in which case Nort Group Italia Srl will refund your order amount. If there are delays in receiving/accepting your delivery, especially if they occur after Nort Group Italia Srl has notified you that the courier has already attempted to deliver the items ordered, or if you have provided Nort Group Italia Srl with an incorrect delivery address resulting in a failed delivery, the product will be returned to Nort Group Italia Srl and the order will be cancelled, and you will receive a full refund. Upon delivery of any order, a signature on the delivery document by a person acting as the recipient, who must be 18 years of age or older, is required. Therefore, you agree to recognize any person accepting delivery of the products at the designated address as your duly authorized representative.
14 - RETURNS AND REFUNDSIf for any reason you decide not to keep your online purchases, we invite you to carefully read our Returns and Refunds Policy before returning the items, and to contact us at 800 766 459 to obtain a Return Merchandise Authorization (RMA) number.
Below is the address to which to return the goods:
Nort Group Italia Srl
Via Della Scrofa, 117
00186 Rome
Please note that Nort Group Italia Srl will accept merchandise for a full refund, provided the items are in their original condition and accompanied by all original packaging and cases. Nort Group Italia Srl will not accept returns of items that are worn, used, altered, or damaged; it also reserves the right, at its sole discretion, to refuse the return of any merchandise that does not meet the above requirements.
Once the return is received, Nort Group Italia S.r.l. reserves 7 business days to verify the integrity of the product. If the item is deemed compliant with the return conditions, the refund will be issued within 14 business days from the date of verification of conformity.
In accordance with current legislation, goods must be returned within 14 days of receipt, or 19 days (Europe) or 22 days (outside Europe) from the date of shipment confirmation. We recommend shipping the returned goods via registered mail and/or international couriers so that the shipment can be tracked. Nort Group Italia Srl assumes no responsibility for refunds or compensation in the event that returned packages are lost, stolen, or mishandled.
Refunds will be issued in the same form used for payment.
Any cancellations and/or returns will be made in accordance with Italian and European regulations on consumer rights, i.e., they are and will be governed by Legislative Decree No. 21 of 21 February 2014, which implements Directive 2011/83/EU on consumer rights and amends the previous Consumer Code pursuant to Legislative Decree No. 206 of 6 September 2005.
15 - WARRANTYTHE UNCONVENTIONAL.COM BRANDED PRODUCT WARRANTY GIVES YOU SPECIFIC RIGHTS, WHICH MAY VARY FROM COUNTRY TO COUNTRY DEPENDING ON LOCAL LAWS AND REGULATIONS.
The products sold on the Nort Group Italia Srl website include a warranty on product quality and workmanship, and therefore protect against defects for the periods indicated below for each type of product.
The warranty gives you the right to request a free replacement if the Products are found to be defective and/or non-compliant. Refunds, if authorized, are generally made using the same method originally used by you to pay for your purchase.
This guarantee is provided to the original purchaser of the Product from the Nort Group Italia Srl website – www.unconventionalmarket.com – and is non-transferable. Therefore, please retain your order confirmation/invoice or provide it to the gift recipient as proof of purchase and guarantee. If the original receipt or invoice is not available, a credit card or bank statement showing the relevant transaction will suffice.
THE WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR, USE, OR DAMAGE CAUSED BY ACCIDENT, OPERATION, OR MISUSE.
You can find out more about your legal rights by contacting your local consumer advice and support services.
16 - EVENTS BEYOND THE SELLER'S CONTROL Nort Group Italia Srl shall not be held liable for any delays or failures to perform its obligations under this contract to the extent and for the entire period in which fulfillment of the contract is prevented by force majeure.
For the purposes of this Article the expression “force majeure” means, but shall not be limited to,
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat or preparation for war;
- strikes or lockouts (or other industrial actions);
- national or local states of emergency;
- interruption or failure of communication or transport facilities;
- power or service interruptions;
- failure to comply by suppliers or subcontractors (other than companies affiliated with Nort Group Italia Srl);
- earthquake, fire, explosion, storm, flood, subsidence, epidemic or other natural disasters;
- Inability to use railways, shipping, aircraft, motor transport or other means of public or private transport;
- the acts, decrees, legislation, regulations, or restrictions of any government.
Nort Group Italia Srl's performance time is to be considered extended for the period during which the cause of force majeure persists.
17 - RESPONSIBILITYNort Group Italia Srl warrants that all Products purchased from the website www.unconventionalmarket.com are of excellent workmanship and use quality materials and are therefore reasonably fit for all purposes for which such products are commonly supplied. These Terms of Sale define the full scope of Nort Group Italia Srl's obligations and responsibilities in relation to the Products for sale through the Nort Group Italia Srl website under the Unconventional.com brand. To the extent permitted by applicable law, there are no other warranties, conditions, or terms binding on Nort Group Italia Srl other than those set forth in these Terms of Sale.
NOTHING IN THESE TERMS OF SALE AFFECTS ANY OF YOUR LEGAL RIGHTS UNDER APPLICABLE LAWS AND REGULATIONS.
18 - BONDSThese terms and conditions of sale represent the entire legal agreement between Nort Group Italia Srl and you as the buyer, and supersede any prior agreements, understandings, or other agreements between the parties, whether oral or written.
If any provision of these Terms of Sale is held to be unlawful, invalid or void, or for any reason unenforceable by any country or any ordinary local court, such provision shall be deemed severable from these Terms of Sale and shall nevertheless be enforced to the fullest extent permitted by law and shall not affect the validity and enforceability of any other provision nor shall it affect the validity of the other clauses and the contract as a whole.
19 - TRANSFER OF RIGHTS AND OBLIGATIONSThese Terms of Sale are binding on you as the buyer and on Nort Group Italia Srl as the seller, and on any other legal entity to whom Nort Group Italia Srl may transfer its rights. You as the buyer cannot and will not, for any reason, assign and/or transfer to any other party the rights or obligations, or any part thereof, contracted under these Terms of Sale. Otherwise, and in accordance with the law, Nort Group Italia Srl may and will assign, transfer, or otherwise transfer its rights and obligations to third parties.
20 - WAIVERThese Terms of Sale, the Privacy and Cookie Policy, and the Terms and Conditions of Use constitute the entire agreement between you as a user and/or buyer and Nort Group Italia Srl relating to the subject matter and supersede any prior promises, representations, agreements, contracts, and/or understandings between the parties. Nort Group Italia Srl's failure to exercise or enforce any right or provision of the Terms of Sale will not constitute a waiver of such right or provision.
21 - EXCLUSIVE JURISDICTION AND APPLICABLE LAWThese Terms of Sale and the purchase of Products from the website www.unconventionalmarket.com will be governed by and construed in accordance with Italian law, without regard to international conflict of laws provisions. Therefore, any dispute or claim arising out of or in connection with these Terms of Sale or the purchase of Products from Nort Group Italia Srl (including non-contractual disputes or controversies) will be subject to the exclusive jurisdiction of the Italian courts. In this regard, the Court of Rome will have exclusive and mandatory jurisdiction.
Last updated September 1, 2025
Free shipping throughout Italy
We ship quickly throughout Italy.
Our products are usually delivered within 24/48 working hours.
Our products are packaged with extreme care and shipped via express courier.
Shipping is free on all orders.
Every shipment is trackable: as soon as your order is shipped, you will be provided with a tracking code to follow the delivery step by step.
- Important information –
Once your order has been sent, it will not be possible to change the shipping address.
It is not possible to choose the delivery time.
The courier only delivers on weekdays (Monday to Friday).
A valid phone number is required for order processing.
Shipping costs for all returns and size exchange requests are the responsibility of the customer, in accordance with Article 57, paragraph 1 of Legislative Decree 206/2005 (Consumer Code). In the event of a return, Nort Group Italia Srl will deduct the shipping cost from the refund due to the customer. In the event of an exchange, the customer will be responsible for the shipping costs, paying a fee of €10.00 (ten euros).